The latest from our news desk

Our news provides thought provoking articles analysing aged care trends. We showcase examples of great care, include marketplace insights by very clever people, share research papers from critical thinkers and layout helpful facts for your consideration.

Enjoy the read.
Aged Care Industry Association

Changes to aged care re-accreditation under proposed new rules

In a response to the Review of National Aged Care Quality Regulatory Processes led by Kate Carnell, the Government has announced new changes that will impact facilities and providers. The scandals that have rocked the Oakden nursing home were the starting point for the review, and the need to answer to issues they presented has spurred a range of new initiatives and rules.

The key change announced to date is in the way facilities receive continuing accreditation. Facilities will no longer receive notice of re-accreditation visitsl  The random checks without forewarning will be aimed at providing authorities with a better understanding of issues currently affecting care, including staffing, attention, facility maintenance etc.

ACIA and our members are committed to upholding the highest standards of quality in aged care, and support a regulatory regime that contributes to this aim. ACIA will work with the Government to represent our members’ views in this change.

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Aged Care Industry Association

South Australia’s oldest residents to again cheer on the ADELAIDE 36ers

Adelaide 36ers

Congratulations Ananda Aged Care for re-signing on as a major partner of the Adelaide 36ers for the 2017/18 season basketball season, and additionally, for signing on as player sponsor for US import Ramone Moore and host of the Ananda Generation Game on Saturday 14 October.

We love this quote by Ananda Aged Care Director Preeya Adams “Sport is an important part of many of our residents’ lives and brings families together in a positive way."

A fantastic initiative.

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Charlie-Helen Robinson

Age Editor Spring 2017

Age Editor Spring 2017

Thought leadership for energising and innovating.

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Aged Care Industry Association

Significantly Refurbished Status – what does it mean for your Facility?

Significantly Refurbished Status

The status of significantly refurbished comes with a few great benefits – besides having top quality facilities for your residents, it also means a higher rate of the Accommodation Supplement.

This means from the 20th of March 2017 you are eligible to receive up to $55.09 per day for all of your Residents who are supported by the Government for their accommodation costs (if you are also meeting the Supported Ratio).
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Aged Care Industry Association

Caring for carers: how to stop your people burning out

How to stop your people burning out

The sector is full of employees who just keep giving, until sometimes there is nothing left for them or their families. What does that mean for you as a manager? You want to get the best from your people, but at the same time, it’s got to be sustainable. Working in care is a marathon, not a sprint.

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Charlie-Helen Robinson

Energising our Foyer; In time for SALA




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Aged Care Industry Association

Sales is No Longer a Dirty Word, in Community Aged Care

Sales is No Longer a Dirty Word

Community Aged Care is undergoing significant reform.

With an increasingly open and competitive market where the consumer choice is at the centre, providers can no longer assume the safety of a guaranteed steady level of income.

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Charlie-Helen Robinson

Hello there; Great to have you onboard! Membership news


2017-18 ACIA New Members | From 1 July 2017

Membership; bringing together corporate businesses with aged care industry member organisations.
What an enthusiastic start to our new Corporate Membership year. It has been a joy getting out meeting everyone (old members and new); to hear of your company offerings and successes, and in particular the innovations you are making, or wish to make, across the aged care sector. I look forward to working with you in the coming year. -Charlie


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Aged Care Industry Association

Inspiration; Going purple with art at Ananda Aged Care


On June 15th Ananda Aged Care went PURPLE in support of World Elder Abuse Awareness Day (#WEAAD).

Their facilities, located at Hope Valley and Findon, embraced WEAAD's colour and the message it symbolises, with staff ditching their uniform in favour of casual purple clothing as well as specially designed Ananda bandanas.
On the day, a special ceremony was held to also unveil #WEAAD inspired art created by residents.
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Aged Care Industry Association

My life inside an aged-care home


We share Mary's beautiful story today, 15 June 2017, on World Elder Abuse Day, as a reminder and praise of our service and care to our elderly. Thank you to those of you who dedicate your lives to the support of the elderly, and the positive difference you make to the life of others.

World Elder Abuse Day is an opportunity for us all to reflect and to promote awareness of elder abuse in the community and what we can all do to stop it – both as individuals and as a community. ACIA CEO Luke Westenberg says, “WEAAD is an opportunity to make the community aware that many older people experience mistreatment from people close to them, often their family members (‘elder abuse’).“

Elder abuse is any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend. The abuse may be physical, social, financial, psychological or sexual and can include mistreatment and neglect.

ACIA support all community activity which raises awareness to help stop all forms of elder abuse.

ACIA Board Member, Dr Pooja Newman who is the Clinical Director for Ananda Aged Care, shared today, "We see the older person as the keeper of history, the privileged to have memories of the past and are excited about the prospect of reminiscence with a meaningful account to make yesteryear shine brightly. One can only move forwards with a grounded comprehension of the past for a steady foundation of the future."

Here is Mary's story.

Mary is an aged care resident living within an Estia Health facility.

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Charlie-Helen Robinson

Have you considered Corporate Membership?

Corporate members bring vital life into the overall work of ACIA. They bring knowledge, learnings and offerings within their specialised fields.The Aged Care Industry Association (ACIA) is a South Australia-based peak body for organisations involved in provision of care and services to older people. We are the only Australian aged care peak body whose membership includes NFPs, small private and large, multi-state operators. We are also the only Australian aged care peak body headquartered in SA. ACIA’s services and resources will continue to evolve and expand, to encourage high standards, efficiency and innovation in the management and operation of our member’s facilities.Through our corporate memberships and sponsors, ACIA has developed dedicated partnerships with a range of organisations and companies who supply services, products and advice in to the aged care industry.To become a corporate member for the 2017-2018 FY, please contact Charlie Robinson, Membership & Marketing Manager.

To review our current corporate members click here

NB: This list will update as at end June 2017.

To consider corporate membership and its benefits click here

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Aged Care Industry Association

Zurich discusses Cyber Crime


Let's consider what is a Cyber Crime, and more importantly for your aged care business, what does your insurance policy cover in relation to Cyber Crime?

Firstly, Cyber Crimer is...
  • Identity Theft
  • Cyber Stalking
  • Use of Malware
  • Use of Viruses
  • Computer & Network Hacking
  • Online Scams
  • Phishing Scams
  • Fraud
  • Information Theft
  • Extortion.

Is Cyber Crime therefore, the downside of Technology?

Cyber-crime is one of the most prevalent risks facing businesses today.
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Charlie-Helen Robinson

The 'Editor'

From September we will be entering a new era of engagement from the Aged Care Industry Association (ACIA). Namely, we will be producing and releasing our own digital Journal publication for you to flip through and read, online.

Nicknamed the "Editor", the final publication will contain a plethora of authors, however ACIA will be responsible for determining the final content of the publication, so it seems fitting. And while the final name may change, we've agreed the general contents and will provide thought provoking articles analysing aged care trends, we will showcase examples of great care, include marketplace insights by very clever people, share research papers from critical thinkers and layout helpful facts for your consideration.

The Australian aged care industry is a rapidly growing and changing sector and ACIA believes in the value of good advice and education to support members in their journey through the aged care industry regulatory changes. This will be one way we can achieve this together. We know aged care is entering unchartered territory ie with more people living longer and living independently - so this publication will be a timely addition, to open the discussion (and debate) around aged care.

If you would like to write editorials, articles or journal entries for this publication, ask me how.

ACIA is the only Australian aged care peak body whose membership covers Not-For-Profits, small private as well as large, multi-state operators. However, the best part is we are also the only Australian aged care peak body headquartered in South Australia.

That makes us proudly South Australian, covering a Global topic.


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Aged Care Industry Association

Social Media Access and Ransomware; Are you at risk?


A question posed by Lee Aase, Director, Mayo Clinic Social Media Network, “Does your [hospital] allow regular employees (non-Communications or Marketing) access to Facebook and Twitter via workstations, or is it blocked? If access is currently allowed, has your [hospital] been considering blocking social sites in the wake of #WannaCry and related malware/ransomware attacks?

ACIA’s Membership and Marketing Manager Charlie-Helen Robinson, who is “Mayo Clinic Social Media for Health Professional” trained said, “Generally, users of social media platforms do not need to worry about virus and ransomware attacks due to their very nature of being delivered by mobile or browsers, however given the severity of the recent ransomware attacks and Lee Aase’s own questioning, I thought it prudent to seek advice from our IT Consultants, at GEEK.

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Charlie-Helen Robinson

Our CEO Luke Westenberg


As ACIA's CEO, Luke Westenberg lends his support to our member organisations within the aged care industry; a rapidly growing and changing sector, supporting high standards and long-term viability for the aged and ageing sector.

Luke embraces a considered approach having worked across all levels of government, as well as the community/not-for-profit sectors. He has worked with member organisations to respond and advocate for their particular issues arising such as aged care workforce issues, including representation, monitoring of regulatory environment and engagement with regulatory reviews. 

Many ACIA members feel South Australia’s issues are unique and as Luke explains, “We’ve got the oldest population of mainland states and the state (of South Australia) is the largest provider of aged care.” 

ACIA believes South Australia can help at an international level, and sees opportunities with our Asian neighbours, as Luke explains, “We can help with models of care, build systems and bring experience,” he says. “We can help it leap frog some of the experiences we’ve had to revise later down the track.”

ACIA has over 60 members, consisting of around 80 per cent private: 20 per cent not for profit members. Since its formation, ACIA has been providing member support through training and seminars and working with Federal MPs and State Government.

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Aged Care Industry Association

ACIA Education Program


Aged Care Industry Association (ACIA) is an independent service and advocacy body for Aged Care in South Australia. ACIA is dedicated to fostering professionalism and excellence in all aspects of aged care and accommodation services.

ACIA is committed to providing a program of education which is relevant to the changing needs of the sector. This is a dynamic sector, which is constantly evolving in terms of professional standards and best practice, in an environment of rapid legislative and regulatory reform.

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